Free shipping on orders of $250 or more
Order Processing
Most purchases for items in stock are processed from our Nashville, Tennessee location within two business days after we receive your order.
Shipping and Delivery
Items are shipped UPS or USPS Priority Mail. Please allow three business days for express shipping and seven to ten business days for standard shipping. Please note that these approximate times are for items already in stock. You can call us at 615-269-5121 to check if an item is in stock.
If you require overnight or expedited shipping, please email us for an estimate based on the items you would like to order.
If you live in the Middle Tennessee area and would like to pickup your order at Tiba, we invite you to call us to schedule your pick up at 615-269-5121.
ONLINE ORDERING
Order Processing: All orders will be processed in 2 business days.
Creating an account gives you access to many time-saving features to simplify the order process. To register, all you need to provide is your name, e-mail address, and a password. You can fill out the rest of your account information including shipping, billing address, and personal options when you make your first purchase. After you have registered, you can check your order status, order history, and manage your account.
You can change your account information at any time. You have the option to subscribe or unsubscribe to member benefits by clicking on the appropriate subscription box within your profile.
Each time you visit Tiba, you should immediately sign in by clicking on the "Log In" link in the upper right corner. This will give you access to your account while you are browsing and shopping.
Order Confirmation
If you provided your email address when placing your order, we will send you an order confirmation by email within 48 hours. This confirmation will give you the order number and indicate the total value of the merchandise. We also send a shipping notification email when your order ships and the shipper's tracking number(s) for your shipment(s). We usually provide this information within two days of you placing your order. Visit "My Orders" to check the status of your shipment(s).
Order History
Your account enables you to review the online Tiba purchases you've made. Use this helpful feature to reference items you may want to order again. In order to view your order history online, we invite you to create an account. Your complete order history will be available immediately after you've made your first Tiba purchase.
OTHER METHODS OF ORDERING
Phone orders
You may place your order by phone Monday to Friday, 10-6 at 615-269-5121.
Email Orders
We designed our site's ordering system to protect the security of your personal information, including your credit card number. Since ordinary email is not secure in the same way, we cannot accept orders sent via email. For your security, please do not include your credit card information in any email you send us.
GUARANTEES and REPLACEMENTS
Tiba is proud to guarantee the quality of our products. Items returned must be mailed or shipped within 15 days of purchase, in their original condition, for a replacement or store credit only. Please make a copy of your sales receipt or invoice and let us know why the product was not satisfactory. For items damaged in transit, contact Tiba for packages mailed through USPS. For packages shipped through UPS, contact Tiba and UPS. Shipping costs are not refundable.
Return the item to the following address:
Tiba
P.O. Box 159240
Nashville, TN 37215
615-269-5121
Errors and Omissions
Tiba has endeavored to ensure the accuracy of all information. We cannot, however, be responsible for errors or omissions. Prices subject to change without notice.
PAYMENT, PRICING and PROMOTIONS
Methods of Payment
We welcome Visa, Mastercard, American Express, JCB, Discover, and Diners Club debit and credit cards, checks, and money orders. Your credit card will only be charged once we determine we have the items available to ship. Purchases paid for by check will be shipped after the check has cleared.
Promotional Offers
You'll be able to apply any available discount codes as you check out, prior to entering your credit card information. Please note, we allow only one promotional offer per order. Applicable taxes, duties, shipping and handling do not apply toward the minimum order value associated with promotional offers.
Sales Tax
Sales tax of 9.25% is charged on all orders shipped within Tennessee. Items shipped outside of the state are not charged sales tax.
PRIVACY and SECURITY
Please be assured that all information provided will remain confidential and will not be shared with any other parties. Our complete Terms of Service and Privacy Policy appear at the bottom of the checkout page.